| Instructions for running Search by Telephone |
| For non members; send this message |
Here are the steps
1. Become a member
2. Load your account balance
3. Provide a telephone
4. If found we show you a pic or name of the owner
5. Then we send you the pdf report and debit your account N1k |
| Search by Telephone |
Use this link to run the search |
| Check Member Balance |
Use this link to check member Account Balance |
| Steps required to run search |
- Ask if a member
- If yes, ask for email
- If no send registration link
- If requested send Load Account Balance Link
- Use email to check account balance
- if amount =>1000 ask for telephone number
- If amount is < N1000 ask member to load account balance
|
| Running the Search |
- Request the Telephone number they want to search
- Run the search using this link
- If no record found, send message to member “No Record Found”
- Do not charge the member account
- If record found, send name (First, Middle and Last) go customer
- Ask if they want the record sent
- If yes. save the result to a pdf and label as Search Result – {Customer Name}
- Charge the customer account be clicking on Update, deduct N1000 from Balance and click update.
- Go to email and send eamil to customer with the pdf as attachment.
- Body of email should say “Please find attached. Account has been debited“
- Sublect of email should say “Search by Telephone“
- Once sent. Communicate that to the customer
|
