Check/Charge Account Balance | Search by Telephone | Check Payment History | Transaction History | Customer Unpaid Verifications |
Instructions for running Search by Telephone |
For non members; send this message. |
Here are the steps
1. Become a member.
2. Load your account balance.
3. Provide a telephone and the name on the NIN.
4. If found we notify you and request you to fund your account (if balance < N1000).
5. Then we send you the pdf report and debit your account N1000. |
Search by Telephone |
Use this link to run the search |
Check Member Balance |
Use this link to check member Account Balance |
Steps required to run search |
- Ask if a member?
- If yes, ask for email.
- If no, send registration link.
- If requested send Load Account Balance link
- Use email to check account balance
- if amount =>1000, ask for telephone number.
- If amount is < N1000, ask member to load account balance.
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Running the Search |
- Request the Telephone Number they want to search.
- Run the search using this link .
- If no record found, send message to member “No Record Found”
- Do not charge the member account.
- If record found, send name (First, Middle and Last) to customer.
- Ask if they want the record sent?
- If yes, save the result to a pdf and label as Search Result – {Customer Name}
- Charge the customer account by clicking on Update, deduct N1000 from Balance, and click update.
- Go to email and send email to customer with the pdf as attachment.
- Body of email should say “Please find attached. Account has been debited“
- Subject of email should say “Search by Telephone“
- Once sent. Communicate that to the customer
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